If I could give zero stars I would. This company does not want new business. I went online to reserve a unit. Easy to do. I was excited until I called the facility at 5:20 to let them know I was coming down so they could be ready for me when I got there. I am 15 minutes away. I was informed by Diane the manager that they close at 6 PM and to not come today because she would not stay after 6 PM because she does not get paid to do that. Really makes you feel good about putting your valuables in a storage facility. After I told her they should change their hours on their site and asked if there was anyway I could come in to get the unit she asked me if I would walk into a grocery store at 5 minutes until closing and expect to be able to buy something. My answer, "YES I would."
Diane was extremely helpful in setting up my account and storage unit. The new lobby area is very open, bright, and welcoming. Insurance rates are no publicized when registering for a storage unit online. That was my only issue. This is the second time I've used this location and have been happy so far in both instances. Thanks!
This facility is exceptionally clean, secure, and easily accessible to space renters.
Very helpful employee, she was able to answer all my question & concerns. Awesome custermer servise.
What I appreciated most, however, is the staff at this location. We coordinated a cross-country move and having someone reliable on the other end of the reservation was a tremendous help. Diane K, the store manager, was fantastic. She went above and beyond to help us identify what size space we needed and helped us organize our time line for delivery of items. During our first conversation on the telephone she asked, "What can I do to make your move easier?" At that point, I knew I was in good hands and from that point forward she never let us down.
This isn't the first storage unit we've rented, but it's by far the best. I highly recommend this facility.
Pretty clear, this company does not want new business and I would assume from this experience that they do not move and inch to take care of their existing customers.
Kimberly Watson one of the best experience I had of many storage places. I definitely recommend going here to store everything that is needed to be stored. Clean, friendly and great customer service. Definitely a 5star
Kimberly...
Extra Space Storage is a US Moving Company based in Northborough, Massachusetts. Extra Space Storage is located at 456 Main St, Northborough, MA 01532, USA.
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