I purchased a roll-aboard suitcase on 05/16/2017 from TJ Maxx for a business trip. When I picked up the luggage at baggage claim, two zippers had broken off (the tabs). Thankfully I could still close the suitcase I attempted to return the suitcase to the Northborough TJ Maxx on 05/27/2017, and the cashier called the manager who said (and I quote) "I can't resell this, it's damaged." Of course it's damaged, that's why I'm returning it! He said I needed to go through the manufacturers warranty, which was one of those punitive warranties where it would cost less to simply buy a new suitcase ($25 fee plus shipping to manufacturer). I don't return items all that often, but was flabbergasted they turned me away for an item purchased eleven days prior, when I have the receipt in hand.
When looking for some nice dresses for my wife, this is most often the preferred location.
The manager on duty was awful. Was rude and did not make eye contact when I questioned his pricing of an object. He was wrong but would not budge or price the item correctly.
Great selection of house furnishings and house deco. Located in a strip mall. Very affordable. Staff is helpful, checkout was very quick.
Friendly staff. Hit or miss with items you're looking for.
Considering I bought the exact same thing days earlier for like $7.99 there was no way I was going to pay $12.99 for it. He gave some left that they charge by the size of the pumpkin not by the material. I was buying a resin pumpkin and he was charging me a price of a glass on.
T J Maxx is a US Department Store based in Northborough, Massachusetts. T J Maxx is located at 9106 Shops Way, Northborough, MA 01532, USA.
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