This Banfield is REALLY GOOD! The staff are all super friendly (unlike the Banfield in Blackstone Valley) and we have had good experiences in our first year with them. I definitely recommend their puppy coverage (the 1st year coverage) as it covers spaying, various health checks, all vaccines. Yes you will occasionally pay for medicine but compared to what you're saving, you'll be thankful for the coverage!
HORRIBLE! Showed up early for my cat's appointment - which I had called and CONFIRMED the day before - and was told she couldn't be seen because I had cancelled the appointment. WHAT?! Just so I could put my terrified crying cat through the fun of a car ride? Didn't even try to fit me it. Clearly won't be going back....
Said they dont see anything wrong with my dogs foot, when I show them its dismissed, Ended up going to another vet, they treated the foot, the reason I brought my dog in to begin with. Now an Ex-banfield client.
This is not the same Banfield as it was a few years ago.
Terrible experience. They have no problems getting you in right away and taking your money. They don't care about getting back to you about test results. I had to call multiple times and was put off because the Doctor was too busy. They never made one call to let me know that as soon as they were able they would get back to me. That would be way too considerate considering my family was worried and waiting. Save yourself from the aggravation and stress.
We came across Banfield by chance. I applied to adopt a rescue through an agency and was approved. Once the process was confirmed and we knew our new family member was coming home, we ran out to go buy everything we'd need. An associate saw us tugging an over loading a cart with all the necessities and asked if she could help. My kids were over excited telling her we were getting a puppy and this was all for him. We began chit chatting and it turned out she was the Trainer there and informed us about the Puppy Guide, Banfields Services, The Pup Hotel, Grooming, etc... We bought a Puppy Guide (which we HIGHLY recommend) and it saved us so much money. It came with a free visit to Banfield so we took it. They were awesome. The staff was incredibly friendly and informative. We went through the Puppy plan they have and considering the typical cost for pet care we couldn't pass it up. It came in very handy for us as we discovered at 10 months our baby was diagnosed with Lyme disease. They immediately got him treated and I only paid for Meds. Nothing else. I've added up all the invoices I would have had too pay had I not got this service and its mind blowing how much money we've saved. Now the staff now's us by name. They are more then just employees there, they are genuine good hearted caring people. We couldn't be happier.
Banfield Pet Hospital is a US Veterinary Care based in Northborough, Massachusetts. Banfield Pet Hospital is located at 6106 Shops Way, Northborough, MA 01532, USA.
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